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Enquirer Consulting Group / Prepared for Serenus Healthcare
September 2026

You said you would
find a time.

Here is what is worth the twenty minutes, built around Serenus Healthcare rather than in the abstract. About three minutes end to end.
DesignBuildRunHand over
BUILDRUNOWN
Enquirer AI is the outbound engine of Enquirer Consulting Group
What we see

Coverage written for four states. Intake open in two.

01
Your service area page publishes a separate payer list for each of four states. New York, Minnesota, New Hampshire and North Dakota, named plan by named plan, with Medicare and Medicaid in three of them.
02
Your booking page says something different. Currently accepting clients physically located in New Hampshire and New York, with more states coming. The contracts are ahead of the intake, which is the right way round and an unusual place to be this early.
03
A patient arrives one of two ways. They find you, through the booking link or the self triage on your site. Or a provider sends them, through the psychiatry referral form. Both routes wait for someone who already knows the name.
A referral form converts the provider who already knows you. Nothing on it reaches the ones who do not.
Prepared for Serenus Healthcare
Where this goes

The providers who know you, and the ones who never have.

Today
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The referral form works for the provider who already has your name and remembers to use it.
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Reaching a practice that has never heard of Serenus is relationship work, done one conversation at a time.
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Your team page names one clinician, and also has him as a nurse practitioner at Mayo Clinic and clinical faculty at Columbia University School of Nursing. Business development loses that fight most weeks.
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Minnesota and North Dakota are contracted but not yet open. The referral relationships that fill a state are built before the door opens, not after.
In the first weeks and months
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Every primary care group, community clinic, behavioral health team and discharge planner inside your live states, named, with the person who actually decides where a psychiatric referral goes.
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The ones who have never referred to Serenus separated from the ones who already have.
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A steady, polite introduction going out by email and on LinkedIn, in your name, practice by practice.
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Replies worked by a person, questions answered, conversations booked into your diary.
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The same map built ahead of Minnesota and North Dakota, so intake opens into demand instead of silence.
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A trained operator running it and the whole thing documented, so it keeps running when we leave.
Enquirer Consulting Group
How the engagement works

Build. Run. Own.

01 / BUILD

Build

We design, staff and stand up the complete unit. The named-account data, the messaging, the outbound engine, the automation and the reporting.

02 / RUN

Run

We run it in market for a fixed four months and prove it on real booked meetings, not slides. First conversations land early.

03 / OWN

Own

We hand over the playbook, the tooling, the dashboards and a trained operator. You own the engine.

One contractor, a network of specialists. One point of contact, and you never manage a stack of tools or freelancers.
We build it, run it in market, then hand you the keys
What we build for Serenus Healthcare

So, plainly: what the unit is.

The list

Not a bought list. Every practice, clinic and planner inside your states, researched and named, down to the person who decides where a referral goes. Wrong names are why most outreach quietly dies.

The outreach

Email and LinkedIn, in your name, written like a person wrote it. Enough volume to matter, slow enough to still read as personal.

The follow-up

Most replies come after the first message, not to it. Someone works the thread, answers the questions and puts the conversation in your diary.

That is the whole of it. The people, the system and the routine that turn a referral map into conversations, built once and then handed to you.
Enquirer Consulting Group
The engine, in plain terms

Every message, written for one real person.

01

Target

We name every practice, clinic and planner inside your states and the person in each who decides where a psychiatric referral goes.

02

Personalize

AI reads each profile and writes a unique message. No templates.

03

Hand off warm

A positive reply pings you and your operator with the prospect and a way to reach them.

04

You take it from there

You take pre-qualified conversations. The engine handles everything before it.

Research-led and human-reviewed. Every message is on-brand, and most of the volume runs on capacity we operate, not only your account.
Enquirer AI is the outbound engine of Enquirer Consulting Group
Why this shape fits a practice like yours

Built for a founder who is still the clinician.

01

It does not need your hours

The research, the writing and the chasing happen without you. What reaches you is a provider who has answered and wants to talk.

02

It never goes near a patient

Business to business only. We talk to the practices and the planners who decide where a referral goes, never to patients. Nobody is paid per referral or per admission, and the fee is fixed and not tied to volume. In behavioral health that is not a preference, it is the law.

03

You keep it

Four months, then the playbook, the data and a trained operator are yours. No agency to keep on retainer to hold it together.

Enquirer Consulting Group
Proof, in the field

Numbers from live campaigns, not projections.

Tim Rath
Chief Operating Officer, Innovative Radiology
Enquirer AI helps us identify the right people and start the conversation in a much smarter way.
$10M+
New business sold for clients.
3,500+
Qualified conversations generated.
100,000+
Decision makers reached for clients.
Fixed engagement, then you own it.
Why ECG

You own it at the end. That is the difference.

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Without building an outbound team from scratch.
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Without a permanent agency on retainer forever.
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Without a stack of tools and freelancers to manage.
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Without lock-in. You own the engine, including the operator who runs it.
A freelancer sends emails. An agency rents you reps. A consultancy hands you a slide deck. We design the engine, staff it, run it, prove it on real meetings, then hand you the keys.
Enquirer Consulting Group
How we start

Stand up fast. Prove it. Then scale.

Stand up

Build

The named-account data, the messaging, the engine and the dashboard. Day-one capacity from warmed assets and managed seats.

Prove

The test

Run against the KPIs we agree up front. First meetings on the calendar early.

Scale

Ramp

Once the numbers hold, ramp the seats and breadth to the volume you want.

Own

Hand over

Playbook, tooling, dashboards and a trained operator. The engine is yours.

Onboarding sets the targeting and the voice first, so the outreach lands warmer every week.
Enquirer Consulting Group
Next step

Worth twenty minutes between patients?

  1. A short call with Ben, twenty minutes, whenever fits around clinic.
  2. Ben brings a first cut of the referring practices around your New York and New Hampshire coverage, named. You tell him what is wrong with it, because you will know instantly.
  3. If the shape fits, we scope it properly. If it does not, you keep the map and we leave you alone.
You said you would find a time. Reply with two or three that suit and we will work around you, or grab a slot at cal.com/ecg.
Enquirer AI is the outbound engine of Enquirer Consulting Group
Enquirer Consulting Group

We build it, run it in market, then hand you the keys.

Ben Beattie   /   ben@enquirerconsulting.com   /   cal.com/ecg
Enquirer AI is the outbound engine of Enquirer Consulting Group. Prepared for Serenus Healthcare.